Frequently Asked Questions
Everything you need to know about your R36S handheld console and shopping experience.
What is included in the R36S console package?
Each R36S package includes the handheld gaming console, a USB-C charging cable, a pre-installed microSD card with the operating system, and a comprehensive user manual to get you started.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If your R36S console is defective or you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Does the R36S come with a warranty?
Yes, all our consoles come with a 1-year limited warranty that covers hardware defects and technical issues. This does not cover accidental damage or unauthorized software modifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Can I add more games to the console myself?
The R36S supports expandable storage via microSD. While the device comes ready to play, advanced users can add their own legally owned backups to the secondary SD card slot following the provided system guidelines.