Returns & Refunds Policy
At R36s, we want you to be completely satisfied with your handheld gaming experience. If your device is defective or doesn't meet your expectations, you can initiate a return within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the R36s console in its original packaging, including all SD cards, charging cables, and manuals that were included in the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our technicians verify the console's condition, we will process your refund or send a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing